• The fiduciary duty and the conduct rules – how these impact on your relationship and communication with your client
• Knowing your client – determining appropriate and clear communication and management methods
• Strategies for dealing with changes in the relationship, such as aging or distantly remote clients
• What to do when the family starts interfering
• Setting boundaries and keeping them
• Resources and tactics for dealing with clients behaving badly
• Is there a time to terminate the relationship?

Susan Goodman, Partner, Holding Redlich, Sydney

Susan has more than 20 years’ experience in advising and representing individuals, companies, government departments and professional services firms in a wide range of commercial disputes. She specialises in large complex commercial litigation and alternative dispute resolution, including class actions.

Susan has, over many years, acted in litigation for government departments, including Australian Securities and Investments Commission (ASIC) and the Department of Home Affairs. This work has included regulatory matters and investigations, judicial review and tort matters including claims for misfeasance in public office.

Susan also has extensive experience acting for professional services firms and for and against insolvency practitioners, including liquidators and receivers, in complex litigation arising out of some of the largest corporate failures in Australia.

Lawyers can claim 1 CPD unit – Ethics, Practice Management and Business Skills.