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 Recorded Webinar: Calling Out Bad Behaviour - The Professional Complaints Process (ethics)

25th February 2021
Duration:  1 hour

The decision to make a complaint regarding the professional behaviour of a fellow practitioner is a serious one, particularly as the implications of a substantiated complaint can be considerable. This session provides a guide to if, when and how a complaint of this nature should be considered and made, including:

  • Is a complaint warranted? Is there ever a duty to make a complaint? 
  • The duty of fairness and courtesy in complaint making
  • Is there a reasonable and proper basis for the complaint? Evidence gathering and information obligations
  • How to exercise objectivity and impartiality
  • The importance of seeking independent advice
  • Options for complaint resolution at an early stage
  • Complaint receiving bodies – who are they? What is the process?
  • Complaints relating to criminal activity – what steps should be taken?
  • Exposing yourself to professional misconduct in the absence of grounds
  • Disciplinary consequences – case examples
Recorded Webinars,Commercial Law,Recorded Webinar:  Calling Out Bad Behaviour - The Professional Complaints Process (ethics)

Dr Michelle Sharpe, Barrister, Melbourne

Michelle Sharpe practices primarily in the areas of general commercial and contract law, passing off and trade practices and consumer protection and brings significant experience in regulatory frameworks. She is experienced in the areas of owners corporations, franchising and retail and residential leases and information technology.  She regularly appears in all jurisdictions, including VCAT.

Michelle is highly experienced in matters involving breaches of consumer protection law, having acted for (and against) State and Federal agencies. Michelle’s PhD thesis examined unconscionable conduct. She has written and contributed to papers and publications on trade practices – particularly in the area of unconscionable conduct. Michelle was also the co-author of a working paper prepared for the ACCC that examined the ACCC’s enforcement of the unconscionable conduct provisions of the then Trade Practices Act 1974.


This webinar is suitable for commercial lawyers - Australia wide and it has been designed to deliver a compulsory subject CPD units for the CPD year ending 31st March 2021.


Lawyers can claim 1 CPD unit – Ethics.

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

© Television Education Network Pty Ltd 2021

Product Code: WB6FEB21
 Price:  $198.00 (Inclusive of GST)
© 2021 Television Education Network Pty Ltd. All rights reserved. The program for this webinar is copyright and may not be reproduced in any form without the prior written consent of the copyright owner.