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 Recorded Webinar: A Roadmap for Managing Client Expectations (practice management & business skills)

Date: Wednesday 15th September 2021
Duration: 1 Hour


Developments in technology and consumer activism have led to a blurring of the lines between the professional and the personal, as well as to heightened expectations of interactions between service providers and their clients. This can leave practitioners feeling overwhelmed and under immense pressure. This session will provide advice on how to meet your obligations to your client while using effective techniques and strategies to maintain the required degree of professionalism, including:

  • The fiduciary duty and the conduct rules – how these impact on your relationship and communication with your client
  • Knowing your client – determining appropriate and clear communication and management methods
  • Strategies for dealing with changes in the relationship, such as aging or distantly remote clients
  • What to do when the family starts interfering
  • Setting boundaries and keeping them
  • Resources and tactics for dealing with clients behaving badly
  • Is there a time to terminate the relationship?
Recorded Webinars,Legal CPD Compulsory Subject/s,Recorded Webinar: A Roadmap for Managing Client Expectations (practice management & business skills) Philip Bambagiotti, Barrister, Tenth Floor St James Hall Chambers, Sydney

Philip Bambagiotti is a barrister, arbitrator, arbitration advocate, independent negotiator, and consultant dispute resolver.  He practices from chambers in Sydney (Australia) and London (UK).  He is an Adjunct Professor of Law at the University of Notre Dame Australia, Sydney.

He has been at the commercial bar for 23 years. He practices in all aspects of commercial law, but with particular focus upon technology & construction issues, equity, property & planning, and professional negligence, insurance / reinsurance and revenue issues in the commercial context.  He is one of the few common-law counsel with particular interests in the Convention for the International Sale of Goods (Vienna Convention).

 He is a specialist advocate, with experience in appearing before all levels of the courts, various tribunals, and in arbitrations.  He is noted for his advice in dispute ‘management’ and strategy.  His range of skills & experience also lends itself to representing parties in complex and complicated negotiations (of disputes and otherwise) and mediations.


This webinar is suitable for lawyers - Australia wide and it has been designed to deliver the the practice management & business skills compulsory subject CPD unit for the CPD year ending 31st March 2022.


Lawyers can claim 1 CPD unit – practice management & business skills.

WA lawyers – From April 1st 2021, due to the new requirements we are unable to verify your completion of recorded webinars to the Legal Practice Board of WA.

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

© Television Education Network Pty Ltd 2021

Product Code: WB3SEP21
 Price:  $202.40 (Inclusive of GST)
© 2021 Television Education Network Pty Ltd. All rights reserved. The program for this webinar is copyright and may not be reproduced in any form without the prior written consent of the copyright owner.